Privacy Policy

Last updated: 15 May 2026

Burotec Limited ("Burotec", "we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect personal data in connection with the HearingUS app and website at hearingus.burotec.co.uk.

The data controller is Burotec Limited, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

We are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you have any questions, contact our Privacy Officer at privacy@burotec.co.uk.

What Information We Collect

We may collect the following categories of personal data:

Contact and enquiry data — name and email address when you contact us directly
Newsletter subscription data — email address when you subscribe to our mailing list via the website
Technical and usage data — IP address, browser type, operating system, pages visited, session duration, and device information, collected automatically when you visit our site or use our services
Analytics and advertising data — aggregated and pseudonymised data collected via third-party tools (see Third-Party Services below)

We do not collect sensitive personal data (as defined under UK GDPR) through the HearingUS app or website.

How We Use Your Information

To respond to enquiries and provide support — legal basis: legitimate interests / contract
To send newsletters and product updates (only where you have subscribed) — legal basis: consent. You may withdraw consent and unsubscribe at any time.
To analyse site traffic and improve the website — legal basis: consent (via cookie banner) for analytics cookies; legitimate interests for aggregate, anonymised analysis
To measure the effectiveness of our advertising — legal basis: consent (via cookie banner)
To comply with legal obligations — legal basis: legal obligation

Cookies and Tracking

We use cookies and similar tracking technologies on this website. When you first visit, you are presented with a cookie consent banner. You can update your preferences at any time by clearing your cookies and revisiting the site.

Essential cookies — required for the site to function. No consent required.
Analytics cookies — used to understand how visitors use the site. Only set with your consent.
Marketing cookies — used to measure advertising effectiveness. Only set with your consent.

Third-Party Services

Google Analytics 4 (Google LLC)

We use Google Analytics 4 with Consent Mode v2. Google Analytics will not set tracking cookies or collect personal data unless you have consented. You can opt out via Google's Ads Settings.

Apple App Store

If you download the HearingUS app, Apple collects data in accordance with their own privacy policies as part of the app store download process. We do not control or receive that data.

Newsletter Subscriptions

If you subscribe to our newsletter, we will store your email address and use it solely to send you updates about HearingUS. We will not share your email address with third parties for marketing purposes. You can unsubscribe at any time or by contacting us at privacy@burotec.co.uk.

Disclosure of Your Personal Information

We do not sell or rent your personal data. We may share it only with third-party service providers under data processing agreements, where required by law, or in the event of a business transfer.

Your Rights Under UK GDPR

You have the right to access, rectify, erase, restrict, port, or object to the processing of your personal data. To exercise any right, contact privacy@burotec.co.uk. We will respond within one calendar month.

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/concerns.

Changes to This Policy

We may update this policy from time to time. The date at the top indicates when it was last revised.

Contact

For any questions regarding this policy, please contact privacy@burotec.co.uk.